Warranty Information and Warranty Claims Procedure
Warranty: Maxxis warrants to the original retail purchaser (“Purchaser”) of every new MAXXIS® brand bicycle tire purchased from Maxxis directly, including but not limited to the Maxxis website, and used exclusively in North America (“Tire”) that the Tire will be free from defect in material and workmanship for the shorter of six months from date of purchase or until there is no serviceable original tread depth (as determined at the reasonable discretion of Maxxis) remaining on the Tire (“Limited Warranty”).
Remedy: Maxxis will replace the defective Tire with a comparable new MAXXIS® brand tire, but shipping charges and any applicable taxes are not covered by the Limited Warranty. Only those products of current production models and appearing on a current price list shall be eligible for return.
Tire Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes). Maxxis will condone the use of liquid sealant with only Road Tubeless, Road Tubular, and Tubeless Ready Mountain tires. Use of liquid sealants with any other Maxxis tire will void warranty.
Tube Exclusion: All Maxxis bicycle inner tubes are inspected and tested after production to be free and clear of any manufacturing defect. Due to the high frequency of user error during the tube mounting process, all Maxxis bicycle inner tubes are not warrantable.
Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.
Limitation of Remedy: Replacement of the Tire is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the tire.
Limitation of Liability: In no event shall Maxxis be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.
WARRANTY CLAIMS PROCEDURE (North America Only)
Customers must return the warranted merchandise to the dealer from which the item(s) were originally purchased. Based on where the item(s) were purchased, customers will need to follow one of the four processes listed below:
1) If you are a consumer who purchased the item(s) directly from the Maxxis E-Store, you will need to contact the Maxxis Technology Center (MTC) directly at (866) 509.7067 to submit a warranty claim.
2) If you are a consumer who purchased the item(s) from a dealer, you will need to return the warranted merchandise to the dealer. Authorized Maxxis Dealers serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty.
3) If you are a dealer who purchased the item(s) from an Authorized Distributor, you will need to contact the Distributor for a warranty claim. Authorized Maxxis Distributors serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty.
4) If you are an Authorized Dealer or Distributor who purchased the item(s) directly from Maxxis, you serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty. If an item(s) is then deemed warrantable, you will need to contact MTC at (866) 509.7067 to submit a warranty claim.
Upon contacting MTC, the customer will complete a Claim Form. Once the claim has been initially reviewed, MTC will contact the customer and determine whether the tire should be returned or photo(s) should be submitted. The tire or photo(s) will be inspected and the claim will be determined warrantable or not.
If tires qualify for replacement under the warranty guidelines, the full amount of the purchase will be refunded OR replacement tires will be shipped freight prepaid by Maxxis. However, tires that are not found to be defective will be returned upon request freight prepaid by the customer. If Maxxis does not receive a request for return or prepaid freight within 30 days of the final inspection report, Maxxis will dispose of the tires.