Privacy Policy

MAXXIS INTERNATIONAL PRIVACY POLICY

Maxxis International (“Maxxis”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting Maxxis’ Web site, or using or purchasing any of our products or services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy covers Maxxis’ treatment of personally identifiable information (“Personal Information”) that Maxxis gathers when you are accessing Maxxis’ Web site and when you use or purchase Maxxis products and services. Also, this Privacy Policy covers Maxxis’ treatment of any Personal Information that Maxxis’ business partners share with Maxxis. This policy does not apply to the practices of companies that Maxxis does not own or control, or to individuals that Maxxis does not employ or manage.

WHAT PERSONAL INFORMATION DOES MAXXIS COLLECT?
The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers.

Personal Information You Provide to Us:

  • We receive and store any information you enter on our Web site or provide to us in any other way. The types of Personal Information collected includes Name, Address, City, State, Zip Code, day and night phone numbers, e-mail address, date account opened, total purchases year-to-date, and all transactions. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide is used for such purposes as responding to your requests for certain products and services, customizing the advertising and content you see, and communicating with you about specials and new products.



Personal Information Collected Automatically:

  • We receive and store certain types of information whenever you interact with our Web site or services. Maxxis automatically receives and records information on our server logs from your browser including your IP address, Maxxis cookie information, and the page you requested.
  • Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. Maxxis only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Web site or services so that we can make the Web site appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our Web site, so that they, too, may provide you with an optimal online experience. Again, Maxxis never discloses aggregate information to a partner in a manner that would identify you personally.
  • Many companies offer programs that help you to visit Web sites anonymously. While Maxxis will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.



Email Communications:
We often receive a confirmation when you open an email from Maxxis if your computer supports this type of program. Maxxis uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please contact us.

Personal Information from Other Sources:
For purposes such as improving personalization of our service, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

WHAT ABOUT COOKIES?

  • Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Maxxis cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or email address is.
  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Web site’s most attractive features.



WILL MAXXIS SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?
Personal information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only with the subsidiaries that are under control of Maxxis and as described below.

Affiliated Businesses We Do Not Control. From time to time we may be affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may operate stores at Maxxis Web site or sell items to you through Maxxis’ Web site. In other situations, Maxxis may provides services, or sell products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share customer information that is related to such transactions with that affiliated business.

Agents. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include fulfilling orders/delivering packages/sending postal mail/sending email/removing repetitive information from customer lists/analyzing data/providing marketing assistance/processing credit card payments/and providing customer service. Unless we tell you differently, Maxxis’ agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.

Promotional Offers. We may send offers to certain customers on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please contact us.

Business Transfers. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Maxxis, or substantially all of its assets were acquired, or in the unlikely event that Maxxis goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of Maxxis may continue to use your Personal Information as set forth in this policy.

Protection of Maxxis and Others. We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Maxxis, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

IS PERSONAL INFORMATION ABOUT ME SECURE?
Your Maxxis account personal information is protected by a password for your privacy and security. You need ensure unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission. This software encrypts all of the information you input.

WHAT CHOICES DO I HAVE?

  • As stated previously, you can always opt not to disclose information to use, even though it may be needed to make a purchase or take advantage of certain Maxxis features.
  • You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.
  • You may request deletion of your Maxxis account by sending using our contact us form. Please note that some information may remain in our records after deletion of your account.
  • If you do not wish to receive email or other mail from us, please contact us. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Maxxis Web site, and you are responsible for reviewing such legal notices for changes.
  • As explained earlier, the majority of browsers allow you to monitor and restrict our use of cookies. Please note, however, that if you do not allow placement of cookies, you will not be able to take advantage of some of our attractive features.



CHANGES TO THIS PRIVACY POLICY
Maxxis may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Web site.

QUESTIONS OR CONCERNS
If you have any questions or concerns regarding privacy at Maxxis site, please send a detailed e-mail message to [PROVIDE E-MAIL CONTACT]. We will make every effort to resolve your concerns. eSTORE POLICY

Welcome to the Maxxis Web Site (“Site”). Please review the following basic terms that govern use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”). If you have not already done so, you may click on the following links to read about our privacy and security policy, return policy, warranty information, payment and shipping method, and terms and conditions of use.

PRIVACY AND SECURITY POLICY
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Maxxis on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Maxxis’ property. Maxxis is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Maxxis may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Maxxis may use your information for marketing and promotional purposes.

To the extent that this Site contains links to outside services and resources, the availability and content of which Maxxis does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. These links are provided for the customer’s convenience, therefore any risk is assumed by the customer.

Credit Card Liability
Per the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. However, in the event of unauthorized use of your credit card number, you must notify your credit provider in accordance with the reporting rules and procedures listed in your account agreement.

SECURITY
Protecting your order information is our priority. Maxxis makes every effort to protect your online order information. Maxxis holds a Secure Server Certificate from VeriSign, the leading provider of Internet Trust Services. The Maxxis E-Store incorporates SSL (Secure Socket Layering), which protects all communications with our customers, so we can take credit card orders, and protect your sensitive personal information.

SSL security makes eavesdropping on web traffic almost impossible. SSL encrypts order information to avoid the decoding of that information by any party other than Maxxis. To check the security of your connection, look at the lower portion of your browser window after accessing the server. If you see an unbroken key or a closed lock, depending on your browser, then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.” The “s” means it is secure.

Some versions of browsers and some firewalls don’t permit communication through secure servers. In that case, you will be unable to connect to the server so you won’t have to worry about mistakenly placing an order through an unsecured connection.

RETURN POLICY

For a complete description of Maxxis eStore policies, please click here:
http://shop.maxxis.com/k/policies

Bicycle and Factory Gear Products
Only those products purchased directly from Maxxis, of current production models, and appearing on a current price list shall be eligible for return. Unless an incorrect product is shipped, we are unable to refund any shipping charges. Returns are only allowed up to 30 days after purchase. Merchandise ordered in error may be returned, freight prepaid by the consumer, for a full refund of the purchase price. Tires may not be mounted, marked, or used in any way. All merchandise will be inspected and must be returned unused and in original packaging.

There shall be no returns of Maxxis products without a return authorization number clearly marked on the outside of the package, or the item will be refused. Return authorization numbers may be obtained by calling (888) 635-9035 or by visiting the My Account section of http://shop.maxxis.com/. If the merchandise was not purchased directly from Maxxis, please consult the point of purchase for answers to any return questions.

Automotive, Racing, Spare, and Trailer Tires
Only those products purchased directly from Maxxis, of current production models, and appearing on a current price list shall be eligible for return. Unless an incorrect product is shipped, Maxxis is unable to refund any shipping charges. Returns are only allowed up to 30 days after purchase.

Automotive, racing, spare, and trailer tires ordered in error may be returned, freight prepaid by the consumer, for a full refund of the purchase price. Tires may not be mounted, marked, or used in any way.

There shall be no returns of Maxxis products without a return authorization number clearly marked on the outside of the package, or the item will be refused. Return authorization numbers may be obtained by calling (888) 635-9035 or by visiting the My Account section of http://shop.maxxis.com/. If the merchandise was not purchased directly from Maxxis, please consult the point of purchase for answers to any return questions.

WARRANTY
Merchandise with defective material or workmanship may be returned (freight prepaid by the consumer) for inspection according to the guidelines set forth by the Maxxis Limited Warranty. 

Bicycle and Factory Gear Products
Warranty: Maxxis warrants to the original retail purchaser (“Purchaser”) of every new MAXXIS® brand bicycle tire purchased from Maxxis directly, including but not limited to the Maxxis website, and used exclusively in North America (“Tire”) that the Tire will be free from defect in material and workmanship for the shorter of six months from date of purchase or until there is no serviceable original tread depth (as determined at the reasonable discretion of Maxxis) remaining on the Tire (“Limited Warranty”).
Remedy: Maxxis will replace the defective Tire with a comparable new MAXXIS® brand tire, but shipping charges and any applicable taxes are not covered by the Limited Warranty. Only those products of current production models and appearing on a current price list shall be eligible for return.
Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, Tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes).
Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.
Limitation of Remedy: Replacement of the tire is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the tire.
Limitation of Liability: In no event shall Maxxis be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.
Warranty Claim Procedure: Purchaser may make a claim under this Limited Warranty by contacting Maxxis at 1.866.509.7067 to obtain a return authorization number and shipping instructions. Return of Maxxis products without a return authorization number clearly marked on the outside of the package will not be accepted.
Racing and Specialty Off-Road Tires
NOTE: MAXXIS RACING AND SPECIALTY OFF-ROAD TIRES THAT ARE CUT, GROOVED, BURNED OR UNDER-INFLATED ARE NOT COVERED UNDER THE MAXXIS LIMITED WARRANTY.

When purchasing from the Maxxis.com eStore:
Merchandise with defective material or workmanship may be returned to Maxxis International – USA, freight prepaid by the consumer, for inspection according to the guidelines set forth by the Maxxis Limited Warranty.
 
If tires qualify for replacement under the warranty guidelines, the full amount of the purchase will be refunded OR replacement tires will be shipped freight prepaid by Maxxis.  However, tires that are not found to be defective will be returned upon request freight prepaid by the customer.  If Maxxis does not receive a request for return or prepaid freight within 30 days of the final inspection report, Maxxis will dispose of the tires.
When purchasing from an Authorized Maxxis Dealer/Distributor:
A claim under the Maxxis Limited Warranty may be made by presenting to the Maxxis authorized dealer/distributor: the original proof of purchase for the tires; the tires that are the subject of the claim still mounted on the original vehicle; and the service maintenance records discussed in the Limited Warranty.

Trailer Tires
When purchasing from the Maxxis.com eStore:

Merchandise with defective material or workmanship may be returned to Maxxis International - USA freight prepaid by the consumer, for inspection according to the guidelines set forth by the Maxxis Limited Warranty

If tires qualify for replacement under the warranty guidelines, the full amount of the purchase will be refunded OR replacement tires will be shipped freight prepaid by Maxxis.  However, tires that are not found to be defective will be returned upon request freight prepaid by the customer.  If Maxxis does not receive a request for return or prepaid freight within 30 days of the final inspection report, Maxxis will dispose of the tires.

When purchasing from an Authorized Maxxis Dealer/Distributor:
In order to make a claim under the Maxxis Limited Warranty, you must deliver the allegedly defective tire to a Maxxis Authorized Tire Dealer in the United States for evaluation, along with a completed and signed Warranty Claim Form and proof-of-purchase date (such as trailer dealer invoice). You are responsible for payment of charges for services you request that are not covered in the Limited Warranty.

PURCHASING MAXXIS
Maxxis encourages you to purchase from a Maxxis Authorized Dealer if at all possible, to ensure professional advice and installation of our performance products. In order to make our performance products available in areas where there are no Maxxis Authorized Dealers, we are proud to offer a select number of products on-line. Currently, we offer our complete Bicycle product line, Maxxis Factory Authorized gear and selected Maxxis Trailer, Racing and Specialty Off-Road tires for on-line purchase via the Maxxis Factory eStore.

PAYMENT METHODS
Maxxis accepts all major credit cards for online orders.

SHIPPING METHODS
The Maxxis eStore accepts orders 24 hours a day, 7 days a week, and 365 days a year. However, our business offices are only open Monday-Friday 8 A.M.–5 P.M. (EST), excluding the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the day after), Christmas Eve, Christmas Day. If any of these holidays falls on a Saturday, we will take the Friday before off. If a holiday falls on a Sunday, we will take the Monday after off.

If you place an order on a Saturday, it will not be processed until the following Maxxis business day. By choosing 2nd Day Air or Next Day Air, you understand that any orders placed after 1 P.M. (EST) will not be processed until the following business day.

All U.S. domestic orders will be shipped ground, unless otherwise specified. Ground orders can be expected to arrive in 5-7 business days after you receive your e-mail confirmation of your order in process.

ORDER STATUS & TRACKING
Maxxis is committed to providing efficient, accurate order fulfillment. An e-mail confirmation of your order will come shortly after you place it. Once your order has been received and is in process, another e-mail will be sent with your package tracking information. If you have any questions regarding order status, you may visit http://shop.maxxis.com/k/contact or call (888)635-9035 with any questions regarding your order.

GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

SITE CONTENTS
Unless otherwise noted, all materials, including images, illustration, designs, icons, photographs, video clips, audio signals, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Maxxis collectively, and its subsidiaries and/or affiliates. The Site is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Maxxis International USA, Inc.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Maxxis on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Maxxis’ property. Maxxis is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

MAXXIS’ COMMUNICATIONS TO YOU
You agree that Maxxis may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Maxxis’ products or services, or for such other purpose(s) as Maxxis deems appropriate.

PRODUCT INFORMATION
Most Maxxis products displayed at the Site are available in select retail stores in the United States. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States, Puerto Rico, and the Virgin Islands.

DISCLAIMER
Maxxis makes every effort to ensure the accuracy of information we publish on our web site. Maxxis is not responsible for errors or misprints in our materials. Prices, specifications and item availability are subject to change without notice. Actual weights and measurements may vary slightly from those published herein.

LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Maxxis does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

MISCELLANEOUS
This Site is controlled and operated by Maxxis from its offices in Atlanta, Georgia. This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Georgia, County of Gwinnett and/or the Northern District of Georgia.

These Terms and Conditions of Use are severable, such that the invalidity, in whole or part, of any term or provision contained herein shall not affect the validity of any other term or provision contained herein. Any such invalid term or provision shall be enforceable to the maximum extent permitted under applicable law. No failure or delay by Maxxis in exercising any right hereunder shall operate as a waiver of such right.

TERMINATION
This Agreement is effective unless and until terminated by either you or Maxxis. You may terminate this Agreement at any time. Maxxis may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site if in Maxxis’ sole discretion, you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Maxxis, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

COPYRIGHTS
Unless otherwise noted, all materials, including images, illustration, designs, icons, photographs, video clips, audio signals, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Maxxis collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Maxxis International, USA, Inc.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.