Warranty Claims Manager (Suwanee, GA)

Maxxis International, the U.S. division of a global tire manufacturer headquartered in Suwanee, GA, has a challenging opportunity for a Warranty Claims Manager at Maxxis Technology Center. This outstanding career opportunity is for an individual who is passionate about the tire industry and possesses excellent computer skills, solid verbal and written communications skills, and has a strong desire to excel.

Responsibilities:

  • Review warranty claims tire inspection reports, compensation reports, and warranty claim packets before issuing to customers
  • Review Maxxis Technology Center’s monthly year to date report, monthly factory report, and quarterly factory reports for automotive bicycle
  • Manage, assist, and support employees in the Warranty Claims department
  • Answer warranty inquiries
  • Generate and submit quarterly reports
  • Update the warranty claims process status sheets in SAP
  • Present a positive, courteous attitude when assisting outside customers with issues and inquiries
  • Occasionally operate a forklift and unload freight trucks
  • Occasional travel may be required

 

Competencies:

  • Proficiency in Word, PowerPoint, and Excel required
  • Report writing, communication, organization, and interpersonal skills required
  • Knowledge of lab quality assurance procedures and practices required
  • Ability to operate tire mounting/dismounting machine, tire balance machine, and a forklift preferred
  • Ability to lift 100 pounds preferred

 

Qualifications:

  • Bachelor’s degree required
  • 3+ years tire quality/warranty claim or related experience required
  • 5+ years of experience in a supervisory role required
  • Certified forklift license required

 

We know that sharp, hardworking; high-quality people make our business successful.  Experienced professionals who have a good business sense, are organized, reliable and possess a strong work ethic should apply. Applicants must have strong analysis and judgment skills and have the ability to work well in a team environment.

 

We offer a competitive salary, attractive benefits and excellent career growth opportunities. For confidential consideration, please send resume with salary requirements to hr@maxxis.com.

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